Useful FAQ pages
- eLicense official FAQ: http://www.elicense.com/faq.aspx
- Battlefront eLicense FAQ (contains lots of useful info that isn't provided on eLicense's site): http://www.battlefront.com/helpdesk/ind ... id=2&nav=0
Frequently Asked Questions
What is eLicense anyway?
The eLicense System is used by software and digital content publishers to combine e-commerce and license management with applications and content. Trial licensing, direct purchase, web store purchase, pre-arranged license delivery, download and/or physical shipment, and other functionalities may be included. Purchased licenses are acquired via an internet connection to the eLicense servers.
How many licenses do I get? How many computers can I have licensed?
You get two licenses which can be used at the same time on two different computers.
What is eLicense Control?
eLicense Control gives you a view of license information on your computer, and some choices for seeing details, moving licenses, etc. Depending on your system, there are several places of access to eLicense Control. On Windows 95, 98, ME, and XP, eLicense Control is in the Control Panel. In XP's new view of the Control Panel, it is seen under "Other Control Panel Options". In the Classic View it is shown similarly to Windows 98, etc. On Windows NT and 2000 eLicense Control is in Explorer, under "My Computer". A right-click on the program icon will also have an eLicense choice.
eLicense Control doesn't seem to load if you have Windows Vista or 7 (and sometimes XP). This is not a problem.
How can I unlicense my game?
If you want to uninstall the game then you should unlicense it. There may be other circumstances in which you may wish to unlicense.
You can unlicense by doing one of the following:
1.Go to the Windows Control Panel, then go the eLicense Control and right-click the program name or icon Click "Unlicense". Often the eLicense Control doesn't load if you have Windows XP or higher.
2. Create a shortcut to EHM and changed the target so it says:
Code: Select all
"C:/Program Files/Sports Interactive/NHL Eastside Hockey Manager 2007/ehm2007.exe" -unlicense
How can I contact eLicense for support?
You should contact them via their online support form: http://www.elicense.com/support-form.aspx
Often they reply very quickly (within one or two business days) but sometimes it can take up to a week.
I have an Apple Mac.
Unfortunately it would appear that support for the Apple Mac has ceased. The game has not been compatible with the most recent versions of the Mac OS X operating system because Apple has dropped support for PowerPC apps. It might be worth trying to run the PC/Windows version of EHM on the Mac using Codeweaver's CrossOver Software. You can download trial versions of both EHM and CrossOver to see if you can get them to work. There is some more info here: http://www.ehmtheblueline.com/forums/vi ... 89#p122689
Error Codes
Here is a list of the most common error messages, their meanings, and what you should do.
Note that the messages are by number - error messages generally have a text message, often telling you what to do, but the number is the primary reference. Also note that when the number has a minus (-) sign, that is important: error 11 and error -11 mean different things. The minus sign is used for errors which have to do with communication between the eLicense software on your computer and the license servers.
If you are having a problem and you need to contact us please contact us at eLicense. Be sure to give us the exact message you see, including the number.
-3: Error on license servers.
Indicates a problem with the data returned from the license server. This may be remedied by correct proxy settings. Sometimes it can be caused by the presence of personal firewall software on the computer. Contact us using at eLicense at once! Please provide exact details on the steps leading up to the error occurring.
-4: Error in parsing data returned from license servers.
Indicates a problem with the data returned from the license server. This may be remedied by correct proxy settings. Sometimes it can be caused by the presence of personal firewall software on the computer. Contact us using at eLicense at once! Please provide exact details on the steps leading up to the error occurring.
-9 The connection to the license servers has timed out.
This means the eLicense software is unable to connect to the internet or to a proxy server from your computer. Check your network connections, and try different proxy settings if applicable.
-10: A connection to the license servers could not be established.
This means the eLicense software is not establishing a two-way conversation with the eLicense servers. Check your proxy settings and try different combinations of proxy configuration to connect.
-11: Windows sockets initialization failed.
This indicates a problem with your Windows sockets configuration. It is usually a system problem and not specific to eLicense. Getting your browser to work properly will usually provide a solution.
-12
This error occurs when you have a personal firewall/proxy installed on your computer. You may need to disable the personal firewall/proxy software temporarily to get your license. The specific process to do this is listed above here
8: License installation failure.
This indicates an internal error on the license servers. Please contact technical support at eLicense.
11: There are no licenses currently available for this Order ID.
There are a restricted number of licenses available with product (usually two). This error means that all the available licenses are in use. You should unlicense the product on one of the systems it is installed on to "free up" a license.
23: "Sorry, could not get a license at this time..."
This error indicates a problem with the eLicense software on your computer. " ...get a license" does not refer to license acquisition from the eLicense servers, it refers to the eLicensed application being unable to retrieve license data on your computer. With older versions of eLicense, this error may occur on Windows XP when using the Fast Switch feature, and the logged-on user is not the owner of the program. This error will also occur when trying to run eLicensed software via Terminal Server or Remote Desktop.
501: License Key not found.
This is the error we're encountering most often. Usually it's due to a typo, i.e. when you enter the license key incorrectly. If possible it is always a good idea to copy & paste your license key to avoid typos. Another possibility is that you are entering a correct key, but for the wrong game. If you bought more than one game from us, make sure that the key you are entering is the proper one for the game you are trying to license. Lastly, in some extremely rare cases, you might run into this error when there was a problem in the automated registration of your key on the eLicense servers. In this case, if you get persistant 501 errors, please contact us at eLicense for support, include the license key you are trying to enter, and we'll doublecheck it.
96: License installation failure.
This error indicates that you generated a offline license request but did not use it, then you generated a new offline request and went to the website but pasted in the original request. In order to resolve this issue, create a new offline request and be sure that is the one you use when you go to the license website http://www.license.net
97: License installation failure.
This error shows that your off-line license is incorrect or incomplete. It can also appear when you're trying to install an "off-line license" using your "license REQUEST" file. In such a case, you have to first enter your request on the http://www.license.net website to generate your off-line license, and use THAT file (usually called license.txt) to install the license.
98: License installation failure.
Please make sure you have pasted all of the offline license data into the dialog. If you still receive this error, this indicates an internal error on the license servers. Please contact technical support at elicense@battlefront.com
999: Unknown error.
Try again, and if the problem persists, contact eLicense. Please provide exact details on the steps leading up to the error occurring.
12004: Request date is invalid. Check your system clock. Processing terminated.
This error indicates that your system clock on your computer is mis-set. Check your clock and make sure that the year, date and day are correct. Once you have fixed your clock setting, retry to submit your license key.
Troubleshooting
1. I get error "23 0" when I try to license.
Please try any or all of the following:
- Change compatibility to Windows XP Service Pack 2
- Disable the Windows Firewall
- Right-click on the application and choose "Run as admin"
2. EHM doesn't load at all.
archibalduk wrote:The first thing to check is that the eLicense service is running on your computer:
Does this work?1. Click on the Start Menu and right click on Computer (or alternatively right-click on My Computer from the desktop if you have XP/Vista). Click on Manage":
2. Click the small plus sign (+) next to "Services and Applications"
3. Click "Services"
4. In the right hand pane, browse the list of Services until you find "LicCtrl Service" and double click on it.
5. In the dialogue box that opens, check to see if the Service Status indicates that it is "Started". If it is not, click the "Start" button. If the status indicates "Started", click the "Stop" button and then the Start button to reset the service:
6. Click the OK button and then exit the" Manage" application.
Another potential cause of the problem is Window's DEP (Data Execution Prevention). I recall another user having very similar difficulty and he was able to fix it by adding Runservice.exe to the list of exceptions (steps 1 - 3 below). I have taken the instructions from Battlefront's eLicense FAQ page and have modified for EHM:
You may need to adjust your Data Execution Prevention settings in Windows (a built-in security feature of Windows, available since Windows XP Service Pack 2). These settings may be interfering with the functioning of the eLicense copy-protection/DRM software, which in turn causes nothing to happen when you attempt to launch the game.
For Windows XP:
1. Go to the Start Menu and open up the Control Panel.
2. Open up the "System" control panel.
3. Click on the "Advanced" tab.
4. Click on the "Performance" section's "Settings" button.
5. Click on the "Data Execution Prevention" tab.
For Windows Vista & Windows 7:
1. Go to the Windows/Start Menu and open up the Control Panel.
2. Open up the "System" control panel.
3. Click on the text that says "Advanced system settings" in the menu column to the left.
4. Click on the "Performance" section's "Settings" button.
5. Click on the "Data Execution Prevention" tab.
Once you have gotten to the "Data Execution Prevention" tab the following instructions are universal to Windows XP, Vista and Windows 7:
1. Verify that "Turn on DEP for essential Windows programs and services only" is selected. If it is not, select that option and click "Apply" and then try and run the game.
Note: Even if you see that option checked already, go ahead and uncheck and then recheck it to ensure that its activated!
2. If the game still does not launch (or you still get the error message), then go back and select the other option "Turn on DEP for all programs and services except those I select" and click the "Add" button to add exceptions to DEP. You will be presented with the 'Open' file dialog box where you will need to browse for the following files:
3. All games will need "Runservice.exe" added as an exception (which is the executable file for the 'LicCtrl Service'). This will be found in the 'C:\Windows' directory. If you do not find this file, then the game may not have been licensed yet or something else may have happened to the file. You will have to manually copy the missing files to the Windows directory (and you may need to launch the File Manager with the 'Run as administrator' selection in Windows Vista and Windows 7).
4. Here's a list of the file(s) that you may also need to add as DEP exceptions for each game. The directories provided here are the default installation directories. If you have installed into a custom directory you will need to locate that directory. The directories listed here will be for installations on 32-bit versions of Windows (the most common). For 64-bit versions of Windows change the "\Program Files" directory to "\Program Files (x86)":
ehm2007.exe - C:\Program Files\Sports Interactive\NHL Eastside Hockey Manager 2007
5. Once you have added the appropriate exception, click "Apply" and then reboot the computer and try to run the game again.
Vista & Windows 7 users: make sure that when you run the game that you have also either right-clicked and selected "Run as administrator" from the popup menu or that you have modified the Properties of the launching shortcut to "Run this program as an administrator"!
6. On some occasions these DEP settings may not "take" when initially applied. You may need to "Delete" the exceptions you have added and then re-add them. Once you have done that, reboot and try the game again once you've booted back up. If the game still doesn't launch try deleting the exceptions one more time and re-adding them again (and again, rebooting to have the settings take effect). If the game still refuses to launch there may be something else interfering with eLicense that is NOT DEP-related.
7. If making the DEP-related changes (and the required reboots) still does not allow the game to run, then you may have something else interfering with the game or eLicense. The most common culprits are anti-virus, anti-malware, anti-spyware, firewall and other internet security programs (some are even browser add-ons). You may need to temporarily disable these programs or add exceptions to them for eLicense ('Runservice.exe') and the game (using the above listed executable files) to see if this makes any difference. On occasion even temporarily disabling these programs is not enough and they continue to interfere. The Windows Firewall and Microsoft Defender programs rarely have issues with our programs and eLicense, so they are usually not the culprit (so far).
Sample of what the DEP page should look like:
I also noticed these interesting posts from the eLicense thread:
CrockerNHL wrote:Apparently I have some problems playing EHM07... though did nothing unusual.![]()
When I click on the EHM icon on my desktop to open up the game, a small window pops up saying:
"Sorry, could not get a license at this time. Please try running this program later.
23
0"
Does anyone know what this means and how I can fix it?I did as it suggested and
I tried to run it later...it didn't work.![]()
Searched community forums - it's a known problem, no solution :![]()
My system: Win XP, EHM upgraded to 3.0.4 ver. long ago.
Any sort of help would be much appreciatedOriginal link: http://www.ehmtheblueline.com/forums/vi ... 850#p52850V4ND3RP00L wrote:I ran into this problem as well and if you email the eLicense place. They will send you the download link for a small patch to fix that problem from happening again.
They say it was something that should have been included in the actual game patch, but it wasn't fixed before the last patch was put out for download.
Anyway, I figured I would just let you know that ahead of time.
I've also seen mention on the OOTP site that disabling your antivirus can resolve things: http://www.ootpdevelopments.com/board/t ... start.html